Terms of Service

1. Agreement Acceptance

By accessing our website, requesting services, or enrolling in Orchevia Academy, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Our Services

Orchevia Signal™ — SFMC Readiness Audits

• • Comprehensive assessment of your SFMC setup
• • Gap analysis and risk identification
• • Strategic roadmap for improvement

Orchevia Build™ — Implementation & Optimization

• • SFMC environment design and optimization
• • Contact Builder architecture and data management
• • Journey design and automation workflows

Orchevia Journeys™ — Multi-Channel Automation

• • Customer journey design and implementation
• • Multi-channel automation setup
• • Performance optimization

Orchevia Academy — Practical SFMC Training

• • Career-focused SFMC skills development
• • Real-world, practical training programs
• • Individual and team training options

3. Payment Terms

• • Consulting: 50% deposit required, remainder due on completion
• • Academy: Full payment upon enrollment
• • Payment methods: Bank transfer, credit card, or purchase order
• • Late payments subject to 1.5% monthly service charge

4. Client Responsibilities

Provide timely access to SFMC environments, assign knowledgeable contacts, respond within agreed timeframes, and maintain backups of your data and configurations.

5. Intellectual Property

Orchevia retains ownership of methodologies, frameworks, and training materials. You retain ownership of your data and business processes. Custom deliverables become yours upon full payment.

6. Confidentiality

We treat all client information as strictly confidential. This obligation continues indefinitely after engagement ends.

7. Limitation of Liability

Orchevia's liability is limited to the total amount paid for the specific service. We are not liable for indirect, incidental, or consequential damages.

8. Governing Law

These terms are governed by the laws of England and Wales.

9. Contact Information