Privacy Policy
Last updated: February 12, 2026
Our Commitment to Your Privacy
At Orchevia, we believe that calm, structured marketing operations begin with trust. This Privacy Policy explains how we collect, use, and protect your information when you engage with our Salesforce Marketing Cloud consulting services.
1. Information We Collect
Contact Information
When you request a strategy call, download resources, or engage with our services, we may collect:
- • Full name and job title
- • Business email address and phone number
- • Company name and industry
- • Marketing automation challenges and goals
Technical Information
Our website automatically collects certain technical information to improve your experience:
- • IP address and browser type
- • Pages visited and time spent on site
- • Referral source and device information
- • Cookies for website functionality
SFMC Environment Data
During our Signal™ audits and implementation projects, we may access your Salesforce Marketing Cloud environment with your explicit consent to assess configuration, data architecture, and automation workflows.
2. How We Use Your Information
Service Delivery
- • Conducting SFMC readiness audits and assessments
- • Designing and implementing marketing automation solutions
- • Providing practical SFMC training through Orchevia Academy
- • Delivering ongoing support and consultation
Communication
- • Responding to inquiries and scheduling strategy calls
- • Sending relevant insights about SFMC best practices
- • Providing updates on our services and Academy offerings
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties.
We work with carefully selected service providers including cloud hosting, email, analytics, and payment processors. We may disclose information if required by law.
4. Data Security and Retention
We implement industry-standard security measures including SSL encryption, secure cloud storage, regular audits, and staff training on data protection.
Contact information is typically retained for 7 years after last contact. SFMC project data is retained for 3 years or as agreed in our service contracts.
5. Your Rights
You have the right to access, correct, delete your information, opt out of marketing, and request data portability.
Contact us at privacy@orchevia.com.
6. Cookie Policy
Our website uses essential cookies for functionality, analytics cookies for improvement, and preference cookies for your settings.